FAQ's

SHIPPING & PAYMENTS

Orders are processed within 2 business days. Once the order is dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number.

We offer free Cash on Delivery all over Pakistan through our courier partners TCS and M&P.

Yes! We now offer international worldwide shipping to customers around the world via USPS First Class International mail.

International shipping charges are $25, with free shipping for orders over $75. 

Customs duties and taxes are the responsibility of the customer.

We cannot deliver to PO boxes at this time. It is important for us to ensure you receive your order in a timely manner and our courier partners cannot confirm delivery to us if the recipient is a PO box.

Once an order has been placed, we cannot change or redirect the shipping address. 

Once your order is received it immediately goes into our processing queue and cannot be modified or canceled. Please review your order selections and quantities carefully during checkout.

We offer Cash on Delivery and we also accept 100% secure payments via major credit cards for the convenience of our customers.

We fully understand how important security is to you. We use Secure Socket Layer (SSL) encryption technology to encrypt your information. Please be assured that your order will be placed safely and securely. 

RETURNS & REFUNDS

We cannot accept returns or exchanges for hygiene purposes and the safety of our customers. If you receive a damaged item please contact us and we will replace it at no charge.

In the interest of safety and hygiene, we trash all returned items. Please keep that in mind when you make your returns, as we are an indie business!

PRODUCT & FORMULATION QUESTIONS

Our goal is to create cruelty-free, vegan products with skin loving ingredients at an affordable price, without ever compromising on quality! We want our customers to be able to access vegan, cruelty-free, non-toxic beauty products at prices that don't break the bank!

We are committed to creating cruelty-free products and ensure we purchase raw materials from globally credible suppliers that certify that they are not tested on animals. All our formulations are custom and proprietary. Our team of women-led cosmetic chemists also ensures that all safety testing does not include testing on animals. Yes, we are serious and committed to ending cruelty to animals across all industries, starting with our own, the beauty industry. 

We are committed to creating vegan-friendly products that contain no animal-derived ingredients. To ensure this, we purchase raw materials from globally credible suppliers that certify our selected ingredients are free of animal ingredients, in case an ingredient we like is not vegan, we go back to the drawing board (our lab) to find a substitute. All our formulations are custom and proprietary, and we work hard to create products we are proud of.

The answer is YES. Safety comes first at Luscious Cosmetics. Although not required by law, we voluntarily partner with globally recognized third-party testing lab SGS to run Heavy Metals Safety tests on each production batch of our cosmetics. This includes testing for a list of other toxic substances commonly present in cosmetics such as arsenic, cadmium and lead.